FREQUENTLY ASKED QUESTIONS
How will my print be protected for safe delivery to me?
Your print will be carefully protected in archival Glassine paper and shipped flat or rolled/tubed via UPS Ground. (No frame included)
I'd like to frame my print do you have any suggestions?
The 11"x14" & 16"x20" prints are sized to fit “standard” frame sizes that are readily available at your local frame store. These prints are trimmed to those exact dimensions in order to simplify framing. If you purchase one of these two sizes... simply purchase a frame at the same size and place the print inside... no mat needed. Be sure to carefully clean the glass and allow it to fully dry before placing the print inside and re-assembling. Our prints are created to look great either framed “as is” using the outside dimensions or over matted & framed.
What if I decide to custom frame my print? What suggestions would you have?
If you’re planning on custom matting & framing your print, be sure to use Acid free mat board and backing.
Whenever possible always use UV glass.
For Custom frames we’ve used… FrameItEasy.com
Can you ship prints internationally?
Currently we can only ship to addresses located in the continental USA. If you are interested in International shipping please let us know... email@example.com
How long will it take for me to receive my print?
Please allow 5-7 business days for order processing (plus transit time)
We ship most orders via UPS Ground and typically should arrive within 3-5 business days once UPS acquires the package (depending on the recipient address)
How much does it cost to ship my print?
Smaller prints (11x14 or 16x20) will be charge based on the print size and destination. Larger prints have a flat shipping/handling charge of $65 or $95 depending on the size of the print.
Do I have to pay sales tax?
We will charge Texas State Sales Tax if the delivery address is within the state of Texas. Delivery addresses outside the state of Texas will not be charged Texas Sales Tax.
Refunds & Exchanges:
What about exchanges & refunds?
We want you to be satisfied with the purchase of your new print! This is why we will accept returns for 15 days after delivery. In this time you may return the purchased print for a full refund (shipping cost is non-refundable) or exchange it for a different one of the same price.
Non-deliverable orders are subject to a 20% restocking fee. Email us for an Exchange authorization and shipping information... firstname.lastname@example.org
Corporate/Commercial Print Sales
If you'd like additional information about our art prints for hospitality or corporate installations please email email@example.com or call 214-752-2372.